PGM Help Center
Dear Customer
You can utilize the PGM Q&A library below for FAQs
We are committed to proactively and efficiently resolving any issues you may be experiencing
If you have any other questions, you can use the link on the side to contact the online specialist.
The PGM customer support team is at your service.
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How do platform SWAPs come about and what factors affect them?
Why is the overnight interest rate on Wednesdays triple what it normally is?
What does margin mean and how is this calculated?
Is the forex market a fair market?
How to make money in forex trading?
Who are the main players in the Forex market?
When does the forex market open and close?
What makes the exchange rate move?
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Frequently Asked Deposit Questions
Will I be charged an account inactivity fee if I stop trading?
Notes on withdrawals from non-bank accounts
Suddenly the market meets the deposit channel congestion
What is the flow of client funds?
How does PGM secure the funds?
Are my funds protected at PGM?
I deposit by UnionPay, can I withdraw by wire transfer? Can I deposit with my family's bank card?
Is there a fee for withdrawals?
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How are you going to execute my deal?
If I have a problem with a trade, can I place an order over the phone?
Why can't I trade after logging into MT4?
What are the additional risks of holding a position overnight in forex trading?
Choose low volatility, high liquidity trading sessions.
Slippage Explained, How to Avoid Losses from Slippage?
Why is there a difference between the transaction price and the order price?
Additional Risk Warning Regarding Crosses
Risk of forced closure of accounts
Why did the transaction price break the stop loss/take profit price?
What is the percentage of your covered calls/forced closures?
How do I download and view historical data?
What is your order fulfillment speed?
What are the limits for setting Stop Loss, Take Profit and Trailing Stop?
What are the minimum and maximum lot sizes?
Can an account be closed/deleted?
Does full hedging mean that my trade will not be liquidated even if the equity becomes negative?
What is a trailing stop order?
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What is the company's profit model?
What are the advantages of trading at PGM?
Does slippage occur on your platform?
What is the PGM trade execution model?
Can I partially close a position (reduce the amount of an open position)?
Can I trade after the market closes?
Can I save my position for the weekend and major holidays?
If my MT4 goes offline, do I need to close all the positions I opened?
I'm getting the error message "Invalid username or password", what should I do?
What is PGM's policy on slippage?
Can I use the MetaTrader4 trading platform on an Apple Mac?
Can I log in to my account on different computers at the same time?
Can I log in to more than one account from the same computer?
How long can I keep my position open?
Will I lose more than my initial deposit when trading forex?
Is there a limit to the number of positions that can be opened at one time?
What is the minimum number of transactions I need to make per month?
What is the PGM Margin Stop Out level?
What is PGM's margin call level?
What happens if I don't have any free margin left in my account?
Does MetaTrader 4 have trailing stop orders?
Can I set pending orders in MetaTrader4?
Where can I find the journal or platform trading diary?
Can my trading account be used on all platforms?
Why is my platform running slow while other broker platforms are working well?
What is the minimum lot size I can trade?
Is a demo account the same as a real account?
How do I reset my trading account password?
When I try to place a trade, I get a "Market Closed" error. What does that mean?
How do I place an order online?
What is an investor password and how do I get it?
What should I do if my account balance is negative?
Will I lose more than my account balance?
How do I log in to my trading account using the MT4 platform?
Can I install an indicator or EA on a mobile platform?
Why am I getting an "Automator Failed" error on the mobile app?
How do I log in to the mobile trading platform?
Why am I getting an "invalid account" message?
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Opening time of the derivatives market?
Is there a difference between a demo account and a live account?
What if the certificate of residence is issued in the name of my parents/spouse?
How long does it take to get verified?
Why do you keep rejecting my documents?
What should I do if I can't provide the requested documents?
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Basic concept
How do platform SWAPs come about and what factors affect them?
Why is the overnight interest rate on Wednesdays triple what it normally is?
What does margin mean and how is this calculated?
Is the forex market a fair market?
How to make money in forex trading?
Who are the main players in the Forex market?
When does the forex market open and close?
What makes the exchange rate move?
-
Deposits and withdrawals
Frequently Asked Deposit Questions
Will I be charged an account inactivity fee if I stop trading?
Notes on withdrawals from non-bank accounts
Suddenly the market meets the deposit channel congestion
What is the flow of client funds?
How does PGM secure the funds?
Are my funds protected at PGM?
I deposit by UnionPay, can I withdraw by wire transfer? Can I deposit with my family's bank card?
Is there a fee for withdrawals?
-
Trade
How are you going to execute my deal?
If I have a problem with a trade, can I place an order over the phone?
Why can't I trade after logging into MT4?
What are the additional risks of holding a position overnight in forex trading?
Choose low volatility, high liquidity trading sessions.
Slippage Explained, How to Avoid Losses from Slippage?
Why is there a difference between the transaction price and the order price?
Additional Risk Warning Regarding Crosses
Risk of forced closure of accounts
Why did the transaction price break the stop loss/take profit price?
What is the percentage of your covered calls/forced closures?
How do I download and view historical data?
What is your order fulfillment speed?
What are the limits for setting Stop Loss, Take Profit and Trailing Stop?
What are the minimum and maximum lot sizes?
Can an account be closed/deleted?
Does full hedging mean that my trade will not be liquidated even if the equity becomes negative?
What is a trailing stop order?
- Product
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Platform
What is the company's profit model?
What are the advantages of trading at PGM?
Does slippage occur on your platform?
What is the PGM trade execution model?
Can I partially close a position (reduce the amount of an open position)?
Can I trade after the market closes?
Can I save my position for the weekend and major holidays?
If my MT4 goes offline, do I need to close all the positions I opened?
I'm getting the error message "Invalid username or password", what should I do?
What is PGM's policy on slippage?
Can I use the MetaTrader4 trading platform on an Apple Mac?
Can I log in to my account on different computers at the same time?
Can I log in to more than one account from the same computer?
How long can I keep my position open?
Will I lose more than my initial deposit when trading forex?
Is there a limit to the number of positions that can be opened at one time?
What is the minimum number of transactions I need to make per month?
What is the PGM Margin Stop Out level?
What is PGM's margin call level?
What happens if I don't have any free margin left in my account?
Does MetaTrader 4 have trailing stop orders?
Can I set pending orders in MetaTrader4?
Where can I find the journal or platform trading diary?
Can my trading account be used on all platforms?
Why is my platform running slow while other broker platforms are working well?
What is the minimum lot size I can trade?
Is a demo account the same as a real account?
How do I reset my trading account password?
When I try to place a trade, I get a "Market Closed" error. What does that mean?
How do I place an order online?
What is an investor password and how do I get it?
What should I do if my account balance is negative?
Will I lose more than my account balance?
How do I log in to my trading account using the MT4 platform?
Can I install an indicator or EA on a mobile platform?
Why am I getting an "Automator Failed" error on the mobile app?
How do I log in to the mobile trading platform?
Why am I getting an "invalid account" message?
-
other problems
Opening time of the derivatives market?
Is there a difference between a demo account and a live account?
What if the certificate of residence is issued in the name of my parents/spouse?
How long does it take to get verified?
Why do you keep rejecting my documents?
What should I do if I can't provide the requested documents?